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The following sessions will be covered over the two-day interactive workshop  

 Course Duration: 9:00 AM - 5:00 PM
Morning Tea: 10:30 AM  Networking Lunch: 12:30 PM   Afternoon Tea: 3:00 PM

Navigating the Evolving Landscape of Healthcare and Care: Building Agile Governance for Future Success

  • Review current and impending changes in healthcare and care, including risks and opportunities.

  • Learn how to be an agile organisation with strong care governance to implement changes that meet patients’ and consumers’ evolving needs (and preferences) in an evolving service model, regulatory and digital environment.

Reimagining Clinical Governance: Enhancing Patient Experiences and Outcomes in the Australian Context (and that of your state/territory)

  • Assess what clinical governance means for your organisation in the context of the current Australian context, and how frameworks can be re-designed to improve patient/consumer experiences and outcomes, staff engagement and clinical effectiveness.

  • Understanding the journey from the early clinical safety “movement” to today, to assist your organisation in determining its specific clinical governance requirements.

  • Broadening your understanding of clinical governance to one that encompasses care governance – that is, beyond the clinical outcome of healthcare consumers, to include their overall health and wellbeing in sectors such as aged care and community mental health (encompassing social determinants of health).

Fundamentals of Consumer-Centred Clinical Governance: Learning from Diverse Models for Enhanced Care Delivery

  • Reviewing contemporary models of clinical governance, and considering what can be learnt from other sectors and industries, and internationally.

  • Explore fundamental elements such as incident and complaints management, workforce preparedness, audit and the role of accreditation standards, open disclosure, evidence-based care and the potential impact of digitisation.

Evaluating Your Organisational Clinical Governance: A Comprehensive Approach for Effective Care Management

  • Consider how to conduct a clinical risk assessment of your organisation, assess the effectiveness of existing controls, and understand the fundamentals of clinical risk management in a care environment.

  • Assess any knowledge gaps or disconnect throughout your organisation and consider how to address them.

  • Consider where to start with an assessment of the use of digital technology (including Apps, AI, machine learning and the IoT), and how to integrate this with your clinical governance framework.

Strategic Integration: Fusing Clinical Governance with Risk Management, Compliance and Quality Assurance

  • How to prepare for a ‘black swan’ event, scenario planning, pre-mortems, and implement early risk mitigation strategies.

  • Deep dive into organisational structures and accountabilities.

  • Explore Clinical Governance and related Committees; understand what they are and whether they are necessary for your organisation.

Ensuring Clinical Excellence: Monitoring Quality, Safety, and Consumer Experience

  • Knowing what to measure, including the identification of lead and lag indicators.

  • Implementing effective reporting throughout the organisation to develop a culture of safety and ensure minimum quality standards are exceeded.

  • Effective interrogation of metrics to ensure continuous improvement, prevent future patient or consumer harm and protect provider reputation and funding.

  • Listening to and actioning the patient or consumer voice.

Leading with Purpose: Driving Clinical Governance Excellence Through Empowered Leadership

  • Support and empower your workforce to deliver the best care they possibly can with continuous improvement, while minimising the risk of burnout.

  • Examining the role of governing bodies in inspiring a culture of clinical quality and safety.

  • Examining the role of workforce in leadership, and accountabilities for clinical governance generally.

  • Creating a psychologically safe environment for workforce and patient or consumers.

Navigating Crisis with Transparency: Responding to Adverse Events and Open Disclosure 

  • Implementing an effective response to adverse events and putting into practice your crisis management strategy.

  • Ensuring complaints, incidents and non-compliances are actively and transparently managed and investigated in a timely manner.

  • Ensuring effective communication (including documentation) and open disclosure.

Agenda QA
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